Worst Moving Experience Ever
David Kuipers
Submitted this review about
American moving systems
Review made Live: 1/24/2015 2:49:00 PM
This is our sixth move in 14 years and the absolutely worst experience ever.
• Bait and Switch. The Company website says “We guarantee the absolute best rates for cross country moves in these cities going anywhere in the United States.” Sebastian was our contact. We did an inventory and came up with a reasonable estimate. It also included 30 days free storage that seemed fine as we did not have a place to put things yet. We then proceeded to sell most of our furniture except for the Master bedroom set and a China cabinet. The truck came and they loaded it up. Low and behold a new price – 40% more than the estimate that included all the furniture. What a rip-off.
• The company website says: “Our company is intensely client-oriented, emphasizing accessibility and personal attention.” That is an outright lie. I bet I called 25 times before I actually was able to talk to a real human. Eva in dispatch said numerous times she would call me back that same day. We never did receive a call from her in two months. Sebastian would occasionally respond to emails, but mainly said that Eva would contact me. Never happened. Finally got a different department and Jordan and Allen did respond to my calls.
• The Company website says “We love what we do and our passion for moving is reflected in our attention to the smallest details and the care we give to each and every piece we move for our clients.” We lost a number of items in the move and some were badly damaged. Have yet to see if they will do anything but I don’t have my hopes up.
• Again, the website says: “We work our hardest to ensure your items arrive safely and in a timely manner.” The contract says the delivery for the west coast will be from 1 to 21 business days. This move took 31 business days with no explanations or apologies.
• Anyway, please run away from this company as fast as you can. I would not suggest anyone use this company for anything.
