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Terrible Experience

Submitted this review about Apartment Movers
Review made Live: 4/5/2012 4:58:00 PM
I would strongly discourage anyone from choosing this moving company. This experience was by far my worst moving experience. The company was great during the quoting process and even called twice the week before my move to confirm times and availability. I was scheduled for a 1-6 p.m. slot on a Saturday, moving a one-bedroom apartment a total distance of one mile. I chose to pay for a two-hour time minimum, rather than giving a detailed inventory list. The contractor assigned to my move called at 1 that day to cancel my move altogether and told me to call the main office to reschedule. The mover said he didn't have the truck to handle my move (even though it was only a one-bedroom apartment and the distance would have allowed for multiple trips). I was then made several false promises by management about other crews that would be coming later in the day. Eventually I was told my move would be a 7 a.m. priority move the following morning. The movers did not show up at 11:05, even though by that time I had already moved everything except the heavy items I couldn't lift. The crew also tried to charge me more money when they saw the new apartment was on the third floor, even though I had confirmed these details with the company no fewer than three times already. Several of my furniture items are now damaged and/or stained. The company did not wrap anything like it promised. Even my mattress has dirt stains where it was just thrown in the back of the truck. The movers cursed and complained during the entire move, making the whole experience very uncomfortable. Do not use this company. They make false promises and offer low rates that lure you away from other, more reliable competitors. You are better off renting a U-Haul and rounding up the help yourself.