Atom Moving was a pleasure
Dana
Submitted this review about
Atom Moving
Review made Live: 6/23/2007 7:15:00 PM
Atom is trustworthy, exceptionally responsive, and offers unexpectedly good value.
I told my salesperson, that our goal was to make sure there were no surprises on moving day – mostly the bill. He didn’t want it either. So I revised the inventory every time I could see there would be a change – up or down. Atom streamlines pricing in a database, which made re-pricing fast and easy. More importantly, I knew I wasn’t playing chess.
The movers arrived when they said they would. They did their job without incident. I signed the paperwork with the final price, which was exact. The move manager called to coordinate each stage and confirmed by email.
Tiny issues: The foreman was helpful, competent, and experienced, but not perfect with English, which sometimes made it difficult to communicate details. Then we had a little bit trouble one day coordinating with the movers for the delivery. They got there, were kind, and got the job done.
Our move manager made the follow-up customer service call -- not a gratuitous hourly without authority. He went the extra mile to make up for my small inconveniences. I recommend Atom because they have smart people and a system that works.
