BUYER BEWARE!
Brikl Vybe
Submitted this review about
BLUE LINE VAN LINES
Review made Live: 8/18/2014 12:00:00 PM
I hired Blueline Vanlines to move my family from IL to FL in July. These are facts regarding my experience: (1) Blueline will not perform an in-home estimate; they will conduct a "over-the-phone inventory" which estimates the cubic feet of your inventory. You will be charged by cubic feet. You will get a great rate for your estimated inventory. You will be charged 150% of this rate for any "extra" inventory. In my case, the estimate was less than half my total cubic feet, resulting in charges nearly 3x the original quote. (2) the sales rep (randy@bluelinevanlines.c…) agreed to my pick-up and delivery dates. Movers arrived a day and a half after the agreed pick-up date; delivery (still waiting) is now over 2 weeks after the agreed delivery date. (3) Despite regular calls and voicemails regarding the status of my items and delivery date, I receive no return calls. When the 1 time in 7 I actually reach a customer rep, I get stories, excuses, and promises that don't happen.
The following are my opinions/conclusions: (1) the quoting process is designed to lowball the customer, get the job, then extort money once they have control of your possessions. (2) they will say anything to get the business, but the customer needs are completely irrelevant to them. At best, there is a major disconnect between their operations and customer service functions. (3) the "Binding Quote", a.k.a contract, is so loaded with fine print, exceptions, and estimations that the customer is the only party "bound", with Blueline having an out for all of their negligence and irresponsible business activities.
I CANNOT recommend Blueline Vanlines (or any of their alias companies) for long distance moves.
