Worst COmpany Ever, Don't Use them!!!
Bobby
Submitted this review about
BR Movers
Review made Live: 11/4/2009 3:26:00 PM
I initially went through 123 movers.com and made an agreement with one of their partners. However, I was disappointed to receive a call two days before indicating that they will not be able to get there between the scheduled times of 10:30-12:30 but instead will not show up until 3. At that point I contacted BR Movers since 3o'clock was unacceptable for several reasons. Customer Representative Jennifer assured me that 12pm would be no problem. On Saturday Oct 31 (the day of the move) I rushed to the destination from business in New Jersey in order to get there by 12. After waiting one hour I called BR Movers only to be told that they "are around the corner". They gave me the cell phone number of the driver in order to contact him directly. Unfortunately he ignored several subsequent phone calls. We then waited another 3 hours all the while trying to contact BR Movers headquarters but were unsuccessful since they did not answer the phone. When the moving men got there 4 hours and 45 minutes late they acted with no sense of urgency, taking longer than the allotted time. While driving on 95 at night in the pouring rain my girlfriend had to drive so that the moving men could follow her since they did not have GPS! To top it all off, even though the web site says that they accept AMEX, the moving men did not accept, leaving her to use her debit card for an amount $200 over the estimate resulting in insufficient funds for her rent. We ended up moving until 11pm on Halloween missing our family obligations.
They cost us extra money, time, and stress. Of course Ron, the General Manager, had no apologies or acts of good faith when I contacted him on Monday, in fact he didn’t even call me back, I had to pursue him with 4 phone calls.
I strongly urge you never to even contact them since they lie. Not only are they incompetent but they might be one of the most unprofessional outfits I have ever dealt with.
Through my business, the web, and word of mouth I intend to inform everyone of the most incompetent moving company in the country.
