Unhappy....
Lynne
Submitted this review about
Best Move, Inc.
Review made Live: 11/19/2009 10:16:00 PM
The internet salesman was very polite. I sent my inventory and he sent me a binding quote for the things that I was moving. Movers were to arrive at 9:00 AM and didn't arrive until 2:30PM. Only two men, not three. Did not have a complete copy of the quote, thus the quote increased by over $800 from what they quoted me and my things had been loaded on the truck before the final total was given to me. THEN, I was told that I had to pay CASH to the physical movers for the "stairs". I lived on the second floor and they wanted to charge me $70 per flight and they said it was two flights! My understanding was that this charge was included in the total estimate. I had no choice but to give them cash before they left. Then they didn't have a copy of the moving information for me; had to follow them to the UPS store to get a copy. I was told that the original truck was coming out of Tampa; it didn't. It came from Miami and they were going back to Miami with my things and reload on another truck to deliver to Colorado. I was not happy with any of the things that took place. I have send e-mails to this company to address the huge difference in price, along with pictures to see the damaged items and I have waited nearly two weeks to get a response. They still have not responded to my e-mails. I will NEVER use them again or recommed anyone that I know to use them either.
