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Overall good move

Submitted this review about Best Price Moving and Storage
Review made Live: 1/29/2009 11:05:00 AM
went with Best Price Moving and Storage for a move from MI to Atlanta. I packed everything myself and used them for loading, unloading, and shipping. My move with Best Price went very smoothly. Sales guy was very nice and provided great advice as far as packing on our own and how to prepare for moving day. The estimate ended up being very high (4000 lb estimate, 2800 lb Actual) which caused some frustration in the end which was the only negative I experienced that I will detail in the end. But If I had the option to have an In-Home estimate then this problem would never have occured. The moving crew consisted of 4 guys, 1 foreman, 2 movers, and 1 truck loader. They all worked well together and were very careful not to damage anything both loading and unloading. As a result we literally had no damage and no missing items. I was impressed...and relieved based on the horror stories I have read. The only frustrating part was waiting for the refund. Because I paid with a credit card which requires payment in full for the estimate PLUS 10%, and my actual weight was significantly below the estimate, I was owed a substantial refund. I was told it would take 4-8 weeks for the refund but in the end it took about 3 months...and many frustrating phone calls to many different people at Best Price were a little difficult at first but they did help in resolving the issue for a long time. All in all though, we got all our stuff with no damage at a fair price and received the refund due to us, even if it took an extra month or two. Can't be too upset about that in the end. I would have no problem recommending them to others. If you live in Illinois, I suggest getting the In-Home estimator to come in so you can avoid the refund process.