Very bad customer service - Cross country move
gene stutle
Submitted this review about
Budget-Van-Lines
Review made Live: 2/21/2010 11:47:00 AM
This company represented they and their employees would move us with no problems, this quite simply was a lie. They stated just their employees would move us. A moving company who was subcontracted showed up and made it very clear they were not in any way shape or form owned and operated by Budjet.
This company was Alpha Van Lines out of New York also, and was very bad, (another review on their site.) This company agreed to the move after the Budjet representative advised us on two other occasions other companies were available for the move. Budjet advised other companies couldn't meet the very important closing date of our house sale. Alpha showed up the day before closing and advised they would not be able to move us out in one day, it took several beyond the closing date as they arrived with only two guys, and not several as Budjet stated would happen, and they were not Budjet employees. The Budjet representative and I spent several hours on the phone measuring (me) and advising sizes weights etc of all our household items. This was to "save money (500.00)" other companies would charge to send someone out to estimate. This was a very poor decision on my part, but seemed to make sense at the time. the weight according to Alpha was off by over 2 tons! Alpha did not re-weigh the load as stated they would, but still hold you up for the over amount before they will release your property. Anyway, This moved cost several thousand dollars more than estimated by Budjet say nothing about lost, stolen, damaged goods and house cleaning costs. All of which Budjet will accept no responsibility, say nothing about not even responding to my or BBB inquiries.
The Budjet representative also stated he definitely would be available the day of our move if there were any problems (even pretended to check his schedule), but was not as problems did arise obviously.He was not available at any time that day or since the move, and refuses to answer calls or emails. Another representative stated she was the boss and would deal with Alpha for me stating she "had them by the balls" due to the business climate, but she never did anything or return calls.
This seems to be a requirement of Budjet of their employees. All in all I would not recommend Budjet for anything to anyone.
