DO NOT USE THIS COMPANY
Karen L
Submitted this review about
CLS Moving and Storage
Review made Live: 6/9/2014 8:33:00 PM
It all started the day of the move. They were supposed to arrive between 8-10. They called that morning saying they would be there between 10-12. Sam, the salesman, assured me the day before they would be there by 8. He knew that i had to drive 7 hours that day and could not drive at night. They finally showed at 12:30. However, the truck did not arrive until 4:45 pm.
Then there was the packing. ONe of the worst packing jobs i have ever seen. My stuff was just thrown in boxes, none of the boxes were marked. So I sit here one week later still trying to figure out where my pots and pans are, wondering if they even got packed.
Then there was the broken contract. I was quoted $3200 for the move. They told me i had "extra items" and that it was going to be $1900 more when they arrived. They would not unload the truck until i paid this amount. I talked with John on the phone who screamed and yelled at me and was extremely rude and unprofessional. He agreed to knock of $1000, but i still had to pay another $954.
They packed all my hanging clothes in small boxes. I was told they would use wardrobe boxes, but instead they stuffed my good work clothes, still on the hanger, into small square boxes.
Finally, there was the theft. That's right THEFT! They stole family jewlery right out of my drawer. All drawers were left in tact except where i kept my (mostly) costume jewlery along with a couple of more expensive items - family jewlery. When i finally found the jewlery box it was empty. They stole an engagement ring, wedding band, blue sapphire with diamond ring, a class ring, and a ruby necklace i inherited from my mother.
Do yourself a favor, DO NOT USE THIS COMPANY EVER!!! They do not return phone calls and refuse to take responsibiilty for missing/damaged items.
