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BAD MOVE | DAMAGED BOXES, WATER DAMAGED GOODS

Submitted this review about California NY Express movers
Review made Live: 3/16/2012 3:21:00 PM
I recently used CNYX (California-New York Express) to move my household goods from San Francisco to Boston. I had used them before several years earlier and I felt confident as they did a good job and seemed to care about my boxes as if they were their own. This recent experience was not as pleasant. The scheduling and booking was straightforward and simple. The people in the front office did a nice job. On the day of the move, the outgoing packers and movers seemed professional and sensitive to all my needs. They were thorough with inventory (although poor handwriting on the inventory sheet made what followed more difficut) and clear with the process. I was feeling confident that I would receive my personal effects in the same manner that they were packed when they left San Francisco. All this confidence went away when the Boston moving crew opened the door of the moving van. Inside, my boxes were strewn about inside as if shaken and mixed like dice in a Yahtzee cup. As they pulled the boxes out I knew this wasn't going to be good. Several of the boxes were water damaged. And not just a few drips, I'm talking submerged in at least four inches of water. It's very easy to see water damage on cardboard. They stain and leave ribbons of dark lines. Some boxes were still wet. Not damp but wet. Other boxes were completely torn in half and then re-taped haphazardly with contents visible from the outside. As I helped them move my damaged goods from the truck to my storage unit they didn't seem to care if they kept beating up my furniture and boxes. They banged furniture against door frames and dropped boxes as if i wasn't even there. When I submitted my claim (a nightmare of a process involving certified mail, lost e:mails, lost mail, miscommunication and a general air of incompetency) I was notified that all claims are denied since CNYX did not pack my items. Now, I understand this position if the boxes arrive fully intact without signs of damage. They cannot be expected to protect items that are poorly packed. If they can move the boxes and not damage the box itself then I say they used due care. If, on the other hand, boxes are ripped open and are still wet, then I don't care who packed the boxes, the contents would have still been damaged. I have moved a lot. As a veteran, I have packed a lot of boxes in my life. As a person who borders on obsessive compulsive behavior (I only use new boxes and only use two sizes, all from the same manufacturer. I actually buy that newsprint packing paper.) I am confident I packed my items well. I have moved myself across the country before and never a damaged item. Not one thing. Anyway, if you are going to use CNYX then have them pack your boxes, buy additional insurance and cross your fingers. I would not recommend them as it really looked as if gorillas had moved my stuff. [I have pictures if anyone is still considering using these guys.]