We were scheduled for a Sunday move with the movers due to arrive between 8 and 10 am. they were supposed to call half an hour out. When we hadn't heard from them by 9:30, we started calling to try to see what was going on. We couldn't get an answer on their office number or with our contact, Sam. And we couldn't leave Sam a message because his voice mail has been full since we started talking to him a week and a half before our move, so we left messages on the office phone. We never got an answer. We gave up and went to pick up our keys for our new apartment at 2pm the day we were supposed to move, still without having heard from the movers at all.
The next day, my husband got a call on his cell phone from Sam, who apologized and said that they missed it on the schedule. He offered a 5% discount off of our bill by way of compensation. They got us scheduled to be moved that day, though my husband had to argue to get that moving time. I had to drive back to our old apartment to meet the movers (an hour's drive in good traffic). Total cost in gas for the extra trip totaled up to very nearly the 5% discount that we were offered, but at that point we just wanted out stuff and to be finished.
The movers got there about twenty minutes before they were scheduled for that day (still over 24 hours late at this point) and called me to come let them in. That was the last time I heard my last name from them or a "ma'am". After that, it was "hey lady". Two of the men didn't speak very much english, so it was left to the third to handle paperwork. It became immediately apparent that he was unfamiliar with the paperwork when he asked me to sign the forms saying all of my items had arrived at the delivery point in good condition while we were still at my old apartment. Once I got done dealing with paperwork and refusing to sign things saying the job was finished until after the job was actually finished, I moved to get out of the way and noticed that two of the movers had plugged their phones in in my kitchen without asking or commenting about it. By the time we'd left the old apartment, all three of them had used my bathroom there without asking, as well.
They did do a reasonable job of wrapping furniture that needed to be wrapped, but I wasn't impressed when one of the men asked me if I had a tool he needed. That's their responsibility, not mine. They met me at my new apartment and two of them started unloading while the third tried to have me sign off that the job was finished while it was still in progress, again. Most of my items seem to be in decent condition, but a few of the boxes were banged up a little in places and several were left sitting upside down or sideways, making unpacking more of a chore that it really needed to be. They did not put the shelves back on two of my book cases, which is part of item reassembly. When speaking with Sam for the initial quote, he told me that was included. Unsurprisingly, two of them used the bathroom in the new apartment as well, also without asking.
When paying, it was brought to my attention that using a card to pay with costs a three percent charge added to your bill, effectively negating most of the laughably small discount they gave us for the inconvenience of them just not showing up in the first place. All told, I was severely displeased with this moving company. Not showing up is unacceptable, a 5% discount really isn't enough to make amends for the inconvenience involved, and their movers were unprofessional at best.
