BEWARE! BEWARE! BEWARE! BEWARE!
Julie
Submitted this review about
Direct Van Lines
Review made Live: 10/31/2012 3:58:00 PM
THIS COMPANY HAS AN "F" RATING WITH THE BETTER BUSINESS BUREAU! I DO NOT BELIEVE THAT FAVORABLE RATINGS IN THESE REVIEWS ARE REAL! WE HAD A TERRIBLE EXPERIENCE WITH THIS COMPANY. BARRY SEEMED VERY PROFESSIONAL, AS DID DIRECT VAN-LINES' WEBSITE. HOWEVER, ONCE BARRY HAD OUR CREDIT CARD INFORMATION AND PASSED US OFF TO THE NEXT COMPANY (WHO ACTED LIKE THEY WERE STILL PART OF DIRECT VAN-LINES BUT OBVIOUSLY WEREN'T, EVEN THOUGH THEY USE THE SAME CHEESY RECORDED MUSIC WHEN YOU'RE ON HOLD), WE NEVER HEARD FROM HIM AGAIN. NO ONE SEEMED TO KNOW WHAT WAS GOING ON, WHEN OUR STUFF WENT OUT, WHO HAD IT, OR WHERE IT WAS. WE WERE TOLD VERBALLY IT WOULD TAKE ABOUT A WEEK FROM 10/7 TO ARRIVE AT OUR DESTINATION. IT DIDN'T SHOW UP, AND NO ONE COULD HELP US. YOU GET THE FEELING THAT THE PEOPLE ANSWERING THE PHONE ARE DUMPING YOUR CALL INTO VOICEMAIL JUST BECAUSE THEY DO NOT HAVE THE ANSWERS. NO ONE GIVES THEIR LAST NAME; AND THERE IS A SLIM WINDOW IN WHICH TO EVEN HAVE YOUR CALL PICKED UP. (IN FACT, A COUPLE TIMES, I WAS TOLD TO CALL BACK THE NEXT DAY AT THE END OF THE WORK DAY TO SEE IF "ISAAC", THE DISPATCHING SUPERVISOR, HAD FIGURED OUT WHERE MY STUFF WAS. IT SEEMS ISAAC IS ONLY IN BRIEFLY XXXAND NEVER WHEN I NEEDED TO TALK TO HIM.) WITH TODAY'S TECHNOLOGY, WHEN ALL COMPANIES HAVE COMPUTER SYSTEMS, I FOUND IT UNBELIEVABVLE THAT THEY COULD NOT TRACK OUR STUFF. THEY GAVE US ONE DRIVER'S NAME AND NUMBER AND TOLD US THAT THE DRIVER ACTUALLY DROVE TO THE EAST COAST (PENNSYLVANIA) AFTER PICKING OUR STUFF UP IN CHICAGO, WHEN OUR DELIVERY WAS SUPPOSED TO ARRIVE IN CALIFORNIA, THE COMPLETE OPPOSITE DIRECTION. THEY ALSO TOLD ME THIS SAME DRIVER HAD MECHANICAL TROUBLES. WHEN I GOT AHOLD OF THE DRIVER, HE INDICATED HE DID HAVE MECHANICAL TROUBLES BUT THAT OUR STUFF WAS NOT, IN FACT, ON HIS TRUCK. IT TOOK DAYS FOR US TO FIND OUT THAT IT HAD NEVER EVEN BEEN PICKED UP BY ANYBODY! IT FINALLY GOT PICKED UP FROM A CIHCAGO WAREHOUSE 11 DAYS AFTER THEY HAD BEEN TO OUR HOUSE. IT TOOK ANOTHER 11 DAYS FOR IT TO REACH CALIFORNIA. WHILE I UNDERSTAND SMALL GLITCHES, THERE IS NO EXCUSE FOR THIS KIND OF CUST0MER SERVICE. I HAVE NEVER WRITTEN A REVIEW IN MY ENTIRE LIFE; BUT I HOPE I CAN SAVE SOMEONE THE STRESS OF HAVING THE SAME EXPERIENCE AS I HAD. PEOPLE, BE WISE; PAY A LITTLE MORE FOR A REPUTABLE COMPANY. IT WILL BE WELL WORTH THE MONEY!
