1) Original estimate included all the same items as pickup (289 cubic feet estimated), I am not a moving expert nor do I claim to know how many cubic feet my items occupy. This could all depend on how the movers packed the items in the truck, therefore since the items were same at pickup as described in the estimate I do not feel responsible for this additional charge of 111 cubic feet.
2) During pickup the movers claimed my items occupied 400 cubic feet however would not allow us to verify. They were "anxious to return home" and advised "disputes are to be made with corporate".
3) The cubic footage rate charged on final paperwork was handwritten at $4.15 instead of $3.50 listed on the estimate contract. This in turn increased fuel charge by $70.
4) Charged for bed covering $80 not listed in contract or mentioned by sales associate when asked if there were any additional charges not covered in estimate.
5) Charged additional fee due to paying with credit card, not advised by sales associate and differs from the contract. I paid first 30% with an American Express which contractually they do not accept (inconsistent). The movers advised credit cards are a 3% increase, the office stated 3.5% increase and the forms state up to 7% increase (inconsistent). My credit card was charged $373.77 instead of $359 listed on the estimate (which is not consistent with any of their increases).
6) Sales associate advised I should receive a call 24/48 hours prior to move to secure date/time. I wasn't called by the company until the 5/25/15 at 7pm EST. I emailed the sales associate that morning to request an update. This was the day I had requested to move and the mover asked if he could come pick up my items at 10:30 pm EST, he then advised to disregard the other voicemail I received stating 8-10am pickup and they would arrive at 7am EST. They did not arrive until 9am EST on 5/26/15.
7) The movers were unprofessional, the foreman was on the phone with his significant other stating that he would be home soon. He complained the whole time that he was on site stating he had not been home in a month. He also stated they are contracted out to a variety of moving companies, however East Coast states they are employees not contractors. The foreman kept acting as though he was doing me favors or that most people at that company keep things from the customer, insinuating there were many more "hidden" fees than what I was being charged.
8) The foreman was a large 350 pound 6'4 man who intimidated me to fill out customer satisfaction form while he watched. I was determined to dispute the charges before he left however he stated that he was in a hurry to get home and I would need to "contact HQ".
9) Advised on 5/28/15 that there is a minimum of $1,200 moving however it is not on the estimate forms or anywhere in the paperwork.
I am seriously worried about when and if my items arrive!!
