DO NOT USE
Joe Bogusky
Submitted this review about
Eco-Vanlines
Review made Live: 10/14/2011 6:09:00 PM
The following has been my experience with the company. But first I will immediately sum up:
I wish I paid some stranger $3,500 to kick me in the balls slap me in the face and then steal my stuff. This is EXACTLY the feeling that I get when working with this company.
I originally found this company on relocation.com and was provided a number of quotes. This company quoted me about the same price as a lot of it’s competitors and it was only maybe 100 bucks cheaper.
So after about 30 minutes to develop a more accurate quote from the company, the price was more than the ballpark quote. OK, fair enough, that happens. However, when the movers came to pick up my stuff, my moving nightmare began.
I requested a full service move where only one room would need to be packed up. The kitchen. The BINDING quote was for $1934.28. I had scheduled for the pick up of my stuff for 8-31-2011. I was told they would be there between 1 pm and 4 pm. At about 5:30 pm two guys showed up at my house and had no packaging material with them and I was told that the "binding quote" was not accurate and they needed to charge me more money! This floored me. I don't understand how you can have a "BINDING QUOTE" and then just change the price when the movers show up. More than that, they claimed that the price quoted didn't cover packaging of the kitchen even though I expressedly requested this several times with my "Relocation Consultant" who was supposed to be my "consultant throughout the entire move" as stated on the binding quote. Which by the way I have not heard of since my stuff was picked up and have called several times since. The price the moving guys quoted me was $3325.38 for what they claimed was 700 cubic feet! I was orginally quoted $1934.28 for 512 cubic feet, including the motorcycle. This is an unexpected increase of 72% for a 37% change in cubic footage!!!!!! What is even more disturbing is that on August 21st I received a "ballpark estimate" for $3305 for a FULL SERVICE MOVE and that was for 929 cubic feet! how is this computed?
Under time constraints at that time, I reluctantly paid it hoping customer support would chime in and offer and explanation or resolution or something. That never happened. So now at 5:30 pm, these two movers were demanding more money and were completely unprepared to fulfill what I ordered (the packing of the kitchen). So they took over an hour to go to the local Home Depot to pick up some boxes. They returned to my house well after 7 pm, (3 hours after the window I was told), worked for a little bit and then took an hour for dinner. I contributed to the move as much as I could. Moving boxes to the back of the truck to help those two guys load up. Even with me working as if I was on the payroll, they didn't leave my house until 1 am!!! The place was left in a complete mess and several things were left behind. This later cost me over $350 to have cleaned up.
I contacted Eco Van Lines on 9-7-2011 at 11:16 am, and told them about the issues I had and was connected to Roni. She said she would look into the issue and contact me back. A week passed and on 9-14-2011 at 10:54 am I called back and again was connected to Roni. She told me that I had to wait until the move was completed and then, and only then, could I be connected to the claims department to have these issues either resolved or compensated for.
On Monday the 26th at 1:51 pm I contacted Eco Van Lines and was again connected to Roni. The purpose of this call was to schedule the delivery of my stuff on the 29th at 5pm. Incidentally, delivery WAS critical since I had to reserve the elevator in this apartment complex and the apartment complex installs protective covering for the elevators. Roni told me that dispatch would be in contact with me and didn't see a problem with the date or time. So I called when it was supposed to be delivered and no answer and I left a message. And have been no call back since. I wrote an email to only have been ignored. On Monday the 3rd I called and talked to Lea at 10:22 am. She had told me that she couldn't tell me when my stuff would be delivered and that I was not allowed to access my stuff. On Oct 4th I called and Jonathan had transferred me to dispatch when I was on hold for several minutes only to be forced to leave another message. On Wednesday the 6th I called and got Jonathan again. After being on hold for 10 minutes then being hung up on, which I do believe was an accident I called back and got Jonathan again and he put me on hold for 3 more minutes and told me my “stuff would be loaded on the truck by Sunday” I asked him what that meant and he just repeated what he said. I assumed it meant out for delivery on Sunday Oct 9th. Nothing… no call, no reply to email. On Wednesday the 12th, I get a call from Eli in dispatch and said that he would give me the number of the truck driver when my stuff gets loaded on the truck IN TENNESSEE!!!!! So even though I was told it would be delivered on the 29th of September, on October the 12th I was told my stuff was still in a warehouse 2,500 miles away!!!!!!
It is now the 14th of October 2011 and I still have no idea where my stuff is, when it will be delivered, if it has been stolen and absolutely NO response from “customer service”
At this point I feel the need to find legal recourse.
