Would not recommend
Elena
Submitted this review about
Finest Movers
Review made Live: 7/29/2013 4:49:00 PM
PLEASE DO NOT USE THIS COMPANY!!!!
The total charge was almost twice the estimate; but I can see that it is hard to estimate when you don't see all the items. Although I have a feel now that they purposely giving such a low estimate to lure a client it.
Here are our troubles with them:
They broke a huge mirror, while packing it (about $400); told me that they have a shop they work with and they will put the new mirror in the frame and put it on the truck before it heads out.
When my husband received our furniture in NYC there was no "fixed mirror" only empty frame... When I called the company, the put me through Mr. Michaels (real "nice gentleman") who told me to "F**K OFF" and said that i should feel very lucky that i received my stuff at all.
Per contract the company is disassembling and reassembling your furniture. Well, when they brought the furniture to NYC the driver only help my husband to assemble the basic structure of one bed; after the he said he has to go and LEFT. All the furniture was left not assembled, glass shelves not unpacked (also in the contract), etc.
On the top of that the large box with liquor was stolen; how more unprofessional can you go....
The sales person I was dealing with prior to the move was very nice. Unfortunately his "nice" attitude has changed when they received 100% of our payment. I emailed him about the mirror, mentioning how rude his general manager Mr. Michaels was, as well as the situation with poor delivery/reassembly service. His attitude was totally different from before; basically he told me we are making it all up, we have to feel lucky we have received out stuff mostly undamaged, etc...
When i mentioned that I am very upset that it turned to be such a bad experience and unfortunately i will have to write a bad review for their business; instead of apologizing, he said that writing bad reviews is evil and called me a prima donna...
As I said - VERY UNPROFESSIONAL AND RUDE company.
I hope my review will help other people to make a decision NOT TO USE FINEST MOVERS.
