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Nightmare experience

Submitted this review about Guardian Moving Systems
Review made Live: 9/8/2015 8:02:00 PM
These people should not be in business. My move was contracted with International Van Lines and they were great to work with, but because it was a move cross country, at some point the shipment was turned over to Guardian Moving Systems. On August 24th they sent an email saying my shipment had left the warehouse and would reach me within 1-7 days; the dispatcher would notify me 1-2 days before delivery. 10 days later I made my first call to Guardian and was told my furniture had not left the warehouse. However, no one I spoke to knew where the warehouse was, so there was no telling how long it would take to reach me when it did leave. 3 days after that, I was told my shipment would arrive within 21 business days. 2 days later, it had not left the warehouse and still no one had any idea where the warehouse was. At 7:30 am the next day, I got a call from the dispatcher saying my furniture would be delivered at 9 am that day. Then he must have looked at a map - as opposed to looking at the original paperwork in which we made it clear that an 18 wheeler would not have access to our street - because he revised the time to 11 am and told me I would have to pay an additional $350 for a smaller truck. The furniture arrived (fortunately I had someone who could receive it since I'd had no notice and was leaving town) with two of the chairs broken and a mirror broken. Two days later I received an email saying my furniture had left the warehouse and would reach me in 1-7 days.