I want to thank each one at Infinity for the time you spent responding to my inquiry, the very prompt response that I received and the excellent service that I received. They accommodated the two pickup locations and handled the piano move with experience.
I kind of favored Infinity since I have seen them cruising on the highway. When they contacted me for the move, it gave me a feeling of familiarity. In the end my husband read all correspondence with other moving companies and chose Infinity.
The tipping point was their web site chart of sample moves with personal email addresses for references. I had chosen a random listing which was similar to our move, Maryland to Austin, Texas and emailed that address actually not thinking I would hear back from that person. Not only did I get a prompt reply, but an unscripted endorsement. This is what nudged my husband to pick Infinity from very comparable bids.
Additionally, even though I had said there was no urgency for a fixed date for the move, they came the following weekend. That amazed me. I had assumed a small load would be at the bottom of the attention scale. Regardless of the date chosen, this was an extra hint at customer focused service.
Hannah Adams
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