Dishonest.
PissedOff
Submitted this review about
Liberty Relocation
Review made Live: 4/20/2013 3:06:00 PM
We asked a ton of questions over and over to make sure we felt comfortable, about the time to move, all fees and costs, etc. The sales rep did his job, he sold us on Liberty Reclocation and then immediately turned us over to Customer Service once they had our stuff, cust service was rude, hard to get a hold of and inflexible.
Our problems were:
1- the sales rep INSISTED the move would take 2 weeks, no longer. We rushed to be there in less than 2 weeks, and they arrived in 3 weeks. Tried to deliver at 9pm at NIGHT! Luckily there was a storm so they decided to wait for the next morning (not out of kindness but their convenience).
2- HIDDEN FEES!!! The move was supposed to cost just under $1800, in then end it was $2505! Beware.
* They charged for extra weight (they gave us the weight ticket but then said our ticket was wrong?)
* They charged for plastic wrap on furniture - NEVER disclosed this was an additional fee, neither the sales rep or Movers! Over $175 added to the bill
* They charged $150 for 3rd floor of an apartment. Its on our contract that the move is to the 3rd floor but the movers got to our new home and DEMANDED another $150!
Do not use this company - Increased the bill by 29% once they had our belongings and they say this includes a Military discount and small disount for our issues?
