Do not hire!
Kati Heifner
Submitted this review about
Liberty Relocation
Review made Live: 7/9/2013 3:27:00 PM
If I could give zero stars for this company I would ********DO NOT HIRE THEM********** As the previous reviewer stated...without a doubt THE WORST MOVING COMPANY!!!!
I used to work in retail so I am generally more generous when I deal with anyone in customer service, but I am so outraged by this company that I feel the need to WARN OTHERS.
We wanted an easy move tom California to Pennsylvania so we decided to make the investment in a full service move. That means...you pay A LOT more. Since our bill was $3,400 for a ONE BEDROOM APT I expected to...I don't know...GET ALL OF OUR BELONGINGS BACK!!!!!
The gentlemen who came and packed up our apartment were nothing but friendly and nice. Yes, they missed a couple of cabinets and our entire coat closet...but I was more than willing to overlook that. We simply packed up anything they missed in the car...and while it was a tight squeeze...we managed. Anything that did not fit, we had to give away. Annoying but not the end of the world.
It was a total pain to get an idea of when our belongings would be delivered. I understand that they have other customers and it's all dependent on the route...but then showed up at 7pm on a Friday night with little warning. Again, not the end of the world but annoying.
The kicker....before we hired this company...we had THREE employees take a look at the map and make sure the truck would be able to get to our street without having to load everything on a smaller truck (an extra $400 charge). I was ASSURED that they could make it and I would not have to pay the $400 Shuttle fee.
SURPRISE SURPRISE....the driver calls THAT NIGHT....and I had to go to the ATM and withdrawal $400 cash otherwise they would not deliver our stuff.
My boyfriend called the company to complain and to make sure the driver just isn't pocketed $400 of my hard earned dollars. (I just have to say...we just paid over $3,000 for movers....how many people really have $400 just laying around that they didnt expect to pay ?!?!)
The office said they would refund us $100...NEVER HAPPENED.This company FLAT OUT LIES!!!!
On top of all of this....the movers did not deliver TWO of of boxes which included my boyfriend ENTIRE WARDROBE.
We had to go buy him BRAND NEW suits (over $1,000), shoes and all new clothes. He only had one suitcase worth of clothing with me. They also contained my books, paperwork and other essential items I need to run my business.
This happened April 20, 2013....it is now JULY and we still don't have our belongings. The office and the driver keep giving us the run around and saying that it will be delivered when they are "in the area"
So...we are supposed to just wait months?!!!! They also claim that it's too expensive to mail them to us. WELL $3,400 IS TOO EXPENSIVE to hire your LYING CHEATING COMPANY!!!!!
We just hired a lawyer to help get our belongings back...do yourself a favor and AVOID THIS COMPANY AT ALL COSTS. We would have been better off moving ourselves!
