Overall your company maintained very consistent professionalism throughout the whole process.
Your original movers were behind on their first stop, but the leader of that crew called me personally and told me what was happening. This happened prior to being notified by the office. I saw this as a huge added benefit of customer service.
The three movers who assisted our move were above exceptional. Their personalities, abilities, and professionalism are huge benefits to your company. I am not sure if these guys always work as a team, but I would strongly encourage you to keep them as a team. By working together consistently, they are able to play to each other's strengths and weaknesses. This would not only be a benefit to the customer, but to your company as well.
My 3 year old little girl really loved the team you sent. At times they even let her hold the shrink wrap and this made her feel very special. It might not seem like a lot, but to our family this is huge.
Thank you so much for helping our family during this time.
