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Nationwide Relocation Service/ATopps Moving

Submitted this review about Nationwide Relocation Services
Review made Live: 10/4/2007 1:25:00 PM
These companies have awful customer service and awful accounting methods. They gave me an initial estimate of 3900 pounds for $1777, requiring an immediate deposit of $719. No problem. A week later another service rep called to go over my list and decided I had 4500 pounds at at cost of $2500 and needed an additional deposit of $595. They gave me a pick up date and an arrival window of 3 hours. They also requested a 26' truck to be sure it would fit down my street or I would have to pay over $200 more for a shuttle truck. After the three hour window was up I called Nationwide who told me there was nothing they could do about the truck being late because they contracted a mover so they were not responsible. They gave me the name of the trucker ATopps and a phone number. I called there and was told the truck was on the road and would be there within the hour. They said nothing of a problem. I asked about compensation for the lateness and they arrogantly told me they do not compensate unless they do not show up. I called an hour later and was told there were traffic problems. If the truck had been sent out when it was already an hour late it still would have been at my house by now. 3 hours later the truck arrived. 3 hours. The driver told me he had received a last minute call on his route home from Chicago to pick up my things. AND they sent a 70' truck which if it hadn't fit would have cost me more money. And I would have been responsible even though a smaller truck was requested. I asked the driver about the size of the truck and his answer was "so it fits, what's your problem?". The pick-up was then fast. They would call to tell me the weight and when the delivery would be. Well weight came in at 3800 lbs. Less than the original which was great and FAR less than the 2nd estimate of 4500lbs. They told me I had a credit due for the second deposit. At this time even though it had been 6 days since the second deposit request, they still had not put the withdrawal through for the second deposit. I drove to South Carolina. I was called and told my furniture would be delivered 4 to 5 days from pick-up. That was great!. They told me I owed them 1302.25. WHAT? That did not include the second deposit but did include $272 for "packing". What packing I asked? I had everything packed. Well the driver put some odds and ends items in wardrobe boxes. Yes he did, but I was not told there was a charge and to me a chair needn't go in a box. Well too bad, the driver did it, asked to sign papers AFTER the truck was loaded, I saw the boxes and signed, so I owed! $272 for 7 wardobe boxes to hold as I said, odds and ends, like a vacuum, a stool etc. Rip-off! BUT they had my furniture I had to eat it. I checked my bank account to find that Nationwide had now DEDUCTED the $595 second deposit from my acoount even though they told me that those monies were a credit and would wash. So, now I did not have enough money to pay for my delivery. Didn't have $600 extra dollars lying about. AND Nationwide refused to acknowledge negligent bookkeeping. I asked them to call the trucker and inform them of the problem thier bookkeeping created and to simply forward the $595 to the shipper, I would pay the rest and get my delivery. Oh no, they can't do that and I should have had the money ready. I DID have the money until they took $595 to which they were not entitled and they knew it. They told me on Thursday I had a credit and then on Friday, took the monies anyway. So delivery was postoponed for a week! A week! Well I was given a new delivery date with a 5 hour window delivery time. Take a guess! They didn't show up at all. Nope, they were a full day later than they had scheduled me. Why? The driver told me he had started out at midnight, which would have gotten him in South Carolina with plenty of time to spare, but he had been stopped in Virginia and taken off the road because he was over the legal limit for truckers to drive. I then called the office who told me it was because he had a delivery in Viginia that morning that ran late. I said he had no delivery in Virginia. Oh right the owner. THE OWNER Amos, told me, he meant Washington DC. Another huge lie. There was no delivery scheduled before mine. If there had been, according to the driver's story he would have been delivering furniture in the dark at 4AM. I called Nationwide Relocation, who hired Atopps and they told me the furniture is not considered late unless the company took longer than 14 days. The furniture arrived the next day and the driver had his girfriend with him. Professional huh? She was very nice, but please. So hire Nationwide Relocation at your peril. Hire Atopps at your peril. Horrific customer service, no work ethic and the attitude is just awful, ESPECIALLY the trucking company. I was inconvenineced beyond inconvenience, but they all got thier money so too bad for me. You are a hostage from the time you give them a deposit. What can you do the day of moving when they are 5 hours late? NOTHING! What can you do when everything you own is on a truck and they say sign here? Tell them to unload? What can you do when they drive off and you have to wait until they show so that your life can continue? Nothing! All your belongings are essentially being held hostage and they have you.