1). delayed for 7 days
2). the deriver didn't inform us 24 hours in adcance to set up a time to deliver as he supposed to do.
3). It was raining badly when our stuff was delivered to our apartment, and the deriver asked for extra $450.00 to transfer our stuff from the truck to our apartment. If we didn't pay the extra $450.00, he would unload our stuff in front of the gate no matter how the whether was. We paid him $460, and he refused to give $10 back to us, and gave us a reciet $450.
We were looking for door to door service, and we were clearly told that $1027 included everything(load, deliver, unload and move stuff into the apartment). On the other hand, if he didn't delay our stuff for 7 days, We could transfer our stuff, which suppose to be transfered by the deriver, from the truck to our apartment by ourselves (it didn't rain on the scheduled deliver day).
4). the company simply ignored our complaint.
In clusion, we were treated in a wrong way, and the deriver took advantage of us.