TERRIBLE customer service - they only know how to read from a script of answers
IK
Submitted this review about
Nationwide Relocation Services
Review made Live: 10/12/2009 2:00:00 PM
Every single one of my experiences with their customer service representatives after the contract was set up was nothing but frustration. It was clear that all their answers were routine, and they showed no ability to think or problem-solve on their own. Long story short, Nationwide had given the moving company the wrong delivery date. And even after multiple calls on my part to figure out the status of my truck, they never figured it out. They just kept saying things like "they still have 3 days to deliver your truck" and "we're not able to reach the mover right now" and "don't worry, the mover will call you. you're still within the delivery window". But we managed to have everything fixed in just 10 minutes on the phone directly with the movers. (Nationwide finally gave me the mover's number and suggested I try calling them myself after 4 days of unproductive phone calls with Nationwide.) The movers were upset that they had been given the wrong date and rearranged their truck routes to make sure I received my stuff the next day (the last day of my delivery window). Then as the icing on the cake, I was forced to contact them again to obtain a proof of payment to submit for reimbursement with my company. They've kept me waiting 2 weeks, even after 4 phone calls. Once again, I get these routine answers ("the request has been submitted, it should be e-mailed soon" and "you should have it by tomorrow"), and of course I'm kept on hold for 15 minutes with each phone call.
This was my first long-distance move, and it was a bad learning experience. The actual moving company (Mitchell Brothers Moving) was wonderful in taking care of my stuff and working with me. I will plan on contacting them directly myself for future long-distance moves.
