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great job!!

Submitted this review about New Planet Movers
Review made Live: 11/21/2011 7:37:00 PM
Good morning Summer, I just wanted to take a moment to let you know how pleased we were with your company during our recent move. My first contact with New Planet was Lesley. She was very helpful and easy to talk too. I had concerns about some of the reviews that I had seen for ALL of the moving companies. I asked her if this was just a bad business or what. She took the time to explain to me that in the moving business some people are just not honest with themselves. They like to think that they only have an average amount of belongings and that is the message that they convey to your staff. They amount of pounds of their move is figured on what they have told you. When the truck arrives it is discovered that they live on a dead end street that the truck won't fit down, they have twice the amount of belongings that they disclosed etc... I found this info very comforting!! I went over our inventory with her and even had her check our pick up and delivery locations to be sure that there would not be any trouble getting the truck to our homes. 2 weeks before our move I called her and asked if we could add to our inventory. She was very accommodating. The day of our pick up the 3 gentlemen that came were GREAT! they introduced themselves and went right to work. They were very careful and asked all of the right questions about our items. Our weight came in appx. 500 pounds less than Lesley's estimate and all was good. I was contacted when our belongings left Las Vegas and the driver was in touch with me twice during his trip across the US. He told me which day he thought that he would arrive and just as we had agreed he called me when he was an hour away from our new home. We arranged to meet at a truck stop close to our new home and when I arrived he was waiting just as he said he would be. He followed me to our new home and the unloading began. The unloading went just as well as the pick up. These guys really knew what they were doing!! Thanks so much to everyone at your organization that helped with our move. If we ever move again we will be calling you. Please pass along our words of thanks to everyone involved. 1st contact: Lesley Fontain Transportation/ dispatch specilist: Summer Willey Pick up crew: Danny Juan Don't remember the 3 gentleman's name Transport/ delivery crew: Victor Roy
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Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
36000
Quote or Order Cost:
2600