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Very dishonest

Submitted this review about North Van Lines
Review made Live: 8/6/2015 4:13:00 PM
North van lines was very dishonest with us and our family. I encourage small claims Court to regain the hidden fees. It cost $400 more than the quote because of a shuttle service not agreed upon. They knew my address from the start, generated a reasonable quote, then added fees the day of delivery. It's unfair for 3 reasons: 1st I never agreed to it, 2nd, a large truck would fit within walking distance to the delivery location, 3rd, they never physically came here to determine the larger truck would not fit here. So they must have used a different method to determine this. HOWEVER, mysteriously did not use the method when crafting the original quote. Also, a small truck picked up the items, why would we believe that this would not be the same truck to deliver them. Where is that explained? After my attempt to resolve this with a manager named MOE, they blocked all calls from our numbers and did not respond to emails. This will be the first time in my 38 years that I will need to take legal action towards a company.