Very Positive
Kate Glasslow
Submitted this review about
ORION VAN LINES
Review made Live: 2/14/2012 11:17:00 AM
When I decided to move, I got quotes from everyone including the mover I used before. Then I decided to check online for mover reviews and found out about these guys and how they have the top rating in the country. The thing that surprised me is the number of years (6 yrs.) they have been in business and how they have more positive reviews than companies that are in this business for decades.
Anyway I talked to Erik and he was very courteous and knowledgeable. When I left a message after 7pm once, his boss called me back around 8pm. Unbelievable customer service. And he was nice to explain about how they work and how they pick their movers based on different factors including BBB rating. Anyone I have worked with in this company has been so good in responding and working with me on everything especially Tom and Kevin.
Even though the cost is little higher than couple of other quotes I got, I went with these guys and the movers who came to pick the stuff were very nice and did things very professionally. They were on time. Even though I had to pay little extra to rent a U-Haul to get the stuff to my destination because of drive way conditions, I really didn't think twice or complain about it which I think really attributes to the great customer service these guys provided and the way they explained everything including the added cost very clearly. They also gave me a discount since the U-Haul thing was unexpected.
Over all it was a great move and very positive experience that will have me recommending Orion Van Lines to friends and family..
