. You've got to love organized businesses!
BUCKY
Submitted this review about
Ori Van Lines Inc.
Review made Live: 1/23/2009 6:45:00 AM
The customer service at Ori is great. We were able to book 2 movers 2 weeks ahead and someone called to confirm time and place 2 days before. You've got to love organized businesses!
The 2 men showed up promptly on time on Sunday morning (8am!). They definitely have their own moving system, working from boxes to furniture throughout the room. Overall, they were fairly careful in moving our heavy furniture- making sure to put padding around dressers, pictures, and such. When we got to the new apartment, they helped me put my bed together, as well as my roommates.
The problem was that, when they finished, I asked if they took checks. They said, "Yes PLUS tip." I'm no millionaire, but I have worked in the service industry for years, and I do not need to be REMINDED to tip. I always tip AND I over-tip when a job is done fabulously. I asked if it was okay if I included tip in their check OR I offered to write them each a separate tip check (trying to be flexible) I simply did not have $75 in cash at the moment. The one man kept saying, "Tip, cash, cash;" ok, I get it. You'd rather have cash. They made that very clear- bluntly! My roommate and I managed to have $75 in cash between the two of us and handed it to them and thanked them.
So, as movers, they were fine. As business representatives, I thought a bit rude. Perhaps it would have been a little more acceptable to inquire about a tip after I paid them for the move itself if I had forgotten to tip, but the fact that they bluntly told me to tip up front was not okay. And, I probably would have tipped more without the "little" reminder.
