Rude service staff and totally untimely!
Ellen
Submitted this review about
PODS
Review made Live: 1/21/2012 9:54:00 PM
I planned to use PODS for a cross-country move. My container delivery was scheduled the day before a snow storm. They cancelled the delivery in anticipation of snow (the sky was blue and the sun was out at the time), and did not call me to notify me of the cancellation until after the delivery window. They rescheduled my delivery four times due to the weather, which was understandable, but promised I would be one of the first deliveries when they resumed their schedule. They did not deliver the morning deliveries resumed as promised, but gave a delivery window in the afternoon. They did not actually arrive until an hour after the delivery window. When I called to complain, I was told delivery windows are not guarnateed and they would not provide any discount or compensation for totatally wasting my day twice. Moral of the story, if you have infinite time on your hands and no other things on your schedule, it will be fine. If you have any sort of life or schedule, go with someone else! Even my delivery person (when the pod finally arrived) said the company has gone totally downhill since being bought out two years ago. A major disappointment!
