Dishonest pricing and poor service
Chris C.
Submitted this review about
Personal Touch
Review made Live: 11/9/2009 6:25:00 PM
Don’t take it personally, but Personal Touch Movers will fleece you. I asked a customer service representative, by the name of Gia, four times if there would be any additional fees, taxes or charges on top of my $276 quote. She lied, she told me there would not be any additional charges. My receipt order did say there would be additional fees, but they were in no way spelled out or clearly stated. I figured her quote would at least be close to my final expenses. I was wrong. On moving day, the crew came 2 1/2 hours past their estimated arrival time. My $276 move quickly rose in price. $25 to wrap every piece of furniture, an additional 15% fuel charge, a $20 “documentation handling fee" and other inexplicable fees. The fees quickly mounted and my total costs more than doubled to $639. I had to eliminate many pieces of furniture just to keep the expenses down. The whole move took under the estimated 3 hour time window, yet I was still charged for the three hours. I would have appreciated knowing about all of these charges up front, but the representative over the phone did not explain any of these fees to me. And again, they were not clearly stated or illustrated on the receipt order. They have quite a shady operation going, I am appalled that they are accredited by the Better Business Bureau. I would NOT recommend any of my friends or strangers to Personal Touch Movers.
