Because of my husband's job, we have been moving a lot and always had good experiences with our previous moving companies but this one has been awful and extremely stressful.
Jeff Pink (the owner) came at our home for an estimate and seemed very professional. We have a big and very fragile painting and specifically asked him to NOT wrap it with any cardboard or paper. He assured us that he would never do that because his company "always" use moving pads for paintings. He also said that he was the only company that would accommodate our needs and expectations for this moving and delivery dates, and that he would be our moving coordinator from the first to the last day and would always be available for any questions or concerns that we would have, which was good because we had to rent a place in DC to wait for our delivery and needed clear answers to all our questions. We decided to trust him after we read good reviews online.
Our experience has been terrible. First of all, after the contract was signed, Jeff Pink sent us an email to ask for 50% of the total amount at loading which was absolutely not what we agreed before. Usually, reliable movers do not ask you any $ before delivery. That was the first red flag. Then, we never got any news from him and had to email/text/call without getting any answer from him. We did not know how long we needed to rent a place in DC which was very stressful for our family. Once arrived in DC, we still never heard from him. After harassing him by text, he finally replied that he didn't have any control on his contractor (because they are local, they don't deliver but deal with another moving company) and that he would try to get some information to know where the truck was. This was 2 days only before the delivery day. Finally, our moving was delivered one day late which we learned the night before, so we had to sleep on old mattresses on the floor because our rental was not available anymore and the hotel night was too expensive for us. I forgot to mention that I am pregnant and that we have two young children. It was a nightmare! And of course, no phone call or apologies at all.
End of the story: the truck arrived and our moving was delivered but one of our bookcase had been broken, and our painting seriously damaged because it had been wrapped with paper, so the varnish got stick against the paper. Worst of all?? We filed a claim but just got $100 for all - the last joke from Pink Transfers -. Jeff Pink NEVER called us, apologized or fixed the problem. This company might be ok for local moves but they are totally unable and unprepared for national and cross-country moves. I truly was dismayed by Jeff Pink and how unprofessional and unfriendly he has been till the end. Of course, I would never recommend this company to anyone and would just run away from them, even for local moves.
