VERY UNPROFESSIONAL
Paul
Submitted this review about
Silver Star Movers
Review made Live: 6/5/2012 11:00:00 AM
DO NOT USE THIS MOVER. The dispatcher called me the night before to say they would be at my apt in Bayonne between 10 & 11 after they completed a small move in Jersey City. Turns out the small move was from JC to a 5 flight walk-up in the 80's in Manhattan. After getting stuck in traffic on the way to Bayonne, my truck finally shows up at 2:45. During that time there was no communication from Silver Star that was not initiated by me. I called the salesman, Tom, twice and both times "he could not find the dispatcher". He said he would call me back in 5 minutes. I'm still waiting for him to call me back and apologize for wasting 4 hours of my time. The movers were good, even though I was told there would be 3 men and only 2 showed up. They packed & unpacked the truck quickly and nothing was broken or missing. However, I had to pay for extra time, which probably could have been avoided if a full crew had shown up. The scheduling mess and lack of communication are inexcusable!! Clearly, this is not a professional organization, just one that knows they have you over a barrel on moving day and care only about getting paid. I repeat, DO NOT USE SILVER STAR. THEY DO NOT DESERVE YOUR BUSINESS.
