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Bad Customer Service

Submitted this review about Southside Moving and Storage
Review made Live: 1/5/2015 10:25:00 PM
scheduling and price quote went good and professional. was asked to reschedule my move the night before because another move took longer than excepted and the movers would return to Hampton Roads late and would be too tired for my move the next day. I was credited $100 for inconvenience. Moving day, 2 movers arrived on time. It proceeded as scheduled; however, movers were slower than excepted. While unloading at my home, one mover who identified his self as the owners son stated he would not tell the office about the last hour if we would take care of them since it was a Sunday. That seemed odd but ok. The move ended and I had to pay an extra $98 because the movers indeed had to report my time to the office manager. Mind you this is an extra $98 after my $100 credit has been used. Night of 12/14/14, I noticed the front door alarm sensor had come off so I contacted the office via email but received an undeliverable response. I contacted the office and left a message with Bruce wanting to know if the movers knew anything or had seen it fall. I also faxed a letter just asking to be contacted no later than Friday, 12/19/14. Of course I have heard nothing from them. All I wanted to know if Aaron and Marcus saw the sensor; I did not call the office demanding payment. This mishap has cost me $129 to be fixed. I would think the company would have enough good customer service to say nobody saw anything and we are not liable. I cannot believe I never received a call back but movers had no problem asking for under the table money and tips. Plus they had no problem rescheduling my move and saying they picked me because I was the only one who answered their phone. At the end of the move, I would have used them again and just asked for different movers but now NO way. My biggest problem is the after service customer service and the 1 begging slow mover. Forgive my bad punctuation and etc. I was on role while writing this.