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Move Antique Table from Seattle to Atlanta

Submitted this review about TSI, Transit Systems, Inc
Review made Live: 11/19/2007 2:52:00 PM
I contracted TSI to move an antique dinging room set from Seattle to Atlanta in February of 2007. On the phone they sounded like the right company as I was promised that a truck with two people would come and pack and wrap my items for shipment. I was promised "white glove" service. I paid an additional amount for insurance to make sure the items were covered. What really happend is that two people in a truck came to pick up my funiture with no packing material or crates. They put the furniture in the truck and took off. I was somewhat saved by the fact I gave the drivers an extra $100 to wrap and pack my furniture at their warehouse. I flew home to Atlanta and awaited my furniture delivery. It came on time and was wrapped in boxes with cardboard around it, but it was not packed proporly as promised and had no blankets around it for protection. I got a china hutch that was broken on the bottem with a mark where a fork truck hit it, and the top had several broken curved glass peices on the doors and the doors were caved in. Two chair backs were broken and they lost the table. I called immediatly the insurance company and TSI. TSI acted like they never heard of me. I talked to the sales person who sold me on the move and he recanted all of the promises he made. I told him he was not truthful in his sales pitch, and he said that all calls were taped and we could listen to the call. I asked for the tape and it was never produced. The insurance company took almost 3 months to pay the claim that was not near enough to cover the damage. TSI told me they delivered as promised and that things happen during shipping. My table turned up 2 months later with a broken leg and scratches on the side. The only way I got th insurance money that was owed, and for TSI to help out, is that I disputed the TSI charge with my credit card company. I cant tell you how much time I spent getting estimates, sending pictures and time on the phone to get any compensation at all. I would never use this company for any shipment again. While they are just a middle man / scheduling company, they have no customer service. If you listen to the advertisement while on phone hold it would sound like they are customer friendly, but this is far from the case. They are customer focused right up to the point the bill is paid.