The woman who helped me on the phone went above and beyond and did a fantastic job! There was a snowstorm in Vermont which had backed up pickups and we were under time pressure so she navigated us around that so that our stuff was in fact picked up on time. I think she even called me on her day off. Everything went very smoothly and we couldn't be happier. Thank you! It is so nice to to not only get a real person on the phone, but to get a helpful and knowledgeable one.
