Hidden Charges and Dishonest! Stay away - Moving Review
ShivangiD
Submitted this review about
Top Quality Moving Services
Review made Live: 4/3/2015 5:44:00 PM
The worst moving experience ever. All through the process additional charges were being posted. No information was being provided as to we are over/not over until everything was loaded.
Original Quote was for: ~1900. Since then we have dished out over 3000 dollars.
Contract: be very careful with their contracts. The contract says one thing and sales and delivery people another. I saw a stair clause on the contract. So i questioned it. It said anything over a flight of stairs will be 75 additional. So i called the company and explained that the town home that i am moving to is 3 floors does that mean i get charged an extra 150? I was told no. The stairs have to be outside. Inside the residence it does not matter how many. Come the day for pickup at my colonial. They tell me you have an addional flight so 75 dollars extra. I said thats not what i was told. So the gentleman called the company and the manager there agreed that we are not to be charged for stairs and that was it. Come to Cary, NC and the delivery came in same issue. Although this time they decided not to honor what they had said. In short its not about 150 dollars. Its about principal. I went with them based on reviews so i thought i would also write my experience so others are not misguided.
How 1900 went to over 3000 without anything being said prior to or during the load is just absurd. To add it was also confirmed that charges will not vary more than a couple of hundred dollars anyway.
I for one will never use this company every again. I would rather pay someone 1000 extra as long as they stick with what they are telling me.
I will be filing claims on several of these and will post an update as to what happened.
Regards,
