An Incomlete Move even after paying nearly $700
Won
Submitted this review about
Two Men And A Truck
Review made Live: 7/28/2012 6:35:00 PM
I regret that my move with the TWO MEN AND A TRUCK(r) yesterday was an extremely dissatisfied, unsuccessful one.
I am a firm believer of local business, which was the reason why I chose the TWO MEN AND A TRUCK(r) company over other moving company which costs less. However, the company failed to deliver what they have promised. In fact, it was a nightmare that one can possibly imagine regarding a move.
My move was regarding a 1000 sq.ft two-bedroom apartment (near the Briarwood Mall in Ann Arbor) move to a two-bedroom condo (near the Meijer in Ann Arbor). Upon arrival to my apartment, the two movers had estimated that it would take approximately 4 hours after reviewing the packed boxes and furniture.
However, the service or the lack thereof resulted in a total amount of $685.16 ($112 for a service charge; $550.00 for 5.5 hours of labor; $23.16 for moving supplies; and tax) for an incomplete move.
Yes, an incomplete move after spending nearly $700 and 5 1/2 hours. Surprisingly, my move is still incomplete. Although the movers estimated approximately a 4 hour-move from their review at my apartment upon arrival, they were unable to complete the move after 5.5. hours. Because the federal law bans more than 14 hours of work on a given day, they claimed that they could not continue the move.... My old
apartment was left with unloaded furniture and boxes; and my new place was left with the partially moved boxes in the foyer of my new place.
Two things that I feel that I need to inform the company and the potential customers of this company:
First, the movers were extremely unprofessional with regard to the job:
They made poor decisions that the highly professional movers would not make. For example, they chose a loading place to be far away from the apartment building entrance. The movers claimed that it was based on their opinion so that it would not block the traffic around the apartment building, which was against my suggestions based on my observations of my neighbors' moves. I am not sure whether the
decision was to extend and add more hours of service, which would result in more service charge. I do not even want to point that the movers were very slow in doing their job (e.g., making decisions what to do next or where to park, and actually moving, which were all charged for) - at times, one mover carried a part/panel of a table (that my five-year old son could lift) for one trip from the truck to my place...You may guess how the move could take many many hours, which the amount of service charge will be based on. I think that it is a work ethics issue as well.
Second, the movers were unbelievably unprofessional in terms of customer service and communication. After observing that the movers were not efficiently performing their moving job, I brought my concerns because the way they worked would consume hours and hours in order to complete the job. One of the movers was extremely rude,
saying "I can't do all this" or "...that is your 'opinion'..". Throughout the move, I was shocked that the movers were not professionally trained how to interact with customers..Clearly, the movers were not the "Movers Who Care".
Moving could be a hassle with many unexpected circumstances such as weather and construction, which also impacted my move....That is why you need a 'reliable' moving company so that their expertise would guide through the move so that they could find the most efficient way to "complete" the job, a move.
My experience with the Two Men and A Truck proved to be a wrong decision - they were unable to utilize a necessary professionalism to complete the move. I've read some positive reviews about the company, but it may be a hit-or-miss affair - if you are lucky, you may have movers who knows how to move; Or you will have movers who are not good at their job fom this company 'Two Men and A Truck'.
I won't hire this company again even if the movers suggested that they would come back another day/time to complete the "incomplete" move. Guess what - I've learned that this company is not reliable. Now, I need to find a moving company with "Movers Who Care".
