Worst Customer Service
PREMKUMAR KANCHEEPURAM SIVAPRAKASAM
Submitted this review about
United Royal Van Lines
Review made Live: 6/19/2015 3:49:00 PM
To start with , pickup was on time (28th May 2015) and quick. One of the guys who were involved in the move was rude and careless in handling things.Tore the mattress sover we bought. Threw around things. Luckily none of our items were fragile.
After the pickup, i received a mail with the Job number and link to track the shipment. Believe me or not. The status has not changed since 3 weeks. It just says : your package is booked and contact Customer service"
While pickup itself , i mentioned the drop date as between 10 and 13th June 2015. They were so generous to give me 1 month free storage. Later i discovered the fact that storage would be inside the truck itself.
Coming to Customer Service - The worst i have ever seen.
I called on 8th June to inform my drop-off date would be 13th June. The customer service agent picks up immediately and says i would get back a call with an ETA when i can get my items. I never got a call back.
Later , I have been trying to reach the customer service executive for 3 days for followup. It always went for voice mail all the times in a day. They dont pick your calls by seeing your number i guess. Best of that is you wont be able to leave a voice mail , because their voice mail box is full.
With great difficulty , i reached the customer service after 3 days , just to get an answer that there will be no ETA. Always get the same reply - Driver would call 24 hours before he reaches my place. Well it has not happened.
After a week , after great difficuly and multiple tries and harsh mails(no reply there as well) ,reached an agent just to get an answer that 5 days (20th June) is ETA. I had asked for update on 18th and no reply for email or phone call.
The agreement says you will be given verbal information on your package.ITS FAKE. I understood , why they mentioned verbal because , they are sure , they will not be able to deliver on time. And no information will be given.
I am still waiting for my package, lying down on the floor in my new home. Never ever go for this company.
