Coercion and Poor Service
Mike
Submitted this review about
White Glove Moving
Review made Live: 6/25/2012 6:55:00 PM
After spending 8 years in the military - moving every few years, this was my first 'civilian' experience with a moving company. I had high hopes for White Glove after reading the reviews, but my overall experience was the worst move I have had in the last 10 years.
I had been working with Casper - the company was on time w/ pick-up and delivery, but when the crew showed up to pack my goods they had two temps from the local area, 1 of whom had never packed goods before. The crew was a disaster both in complete laziness as well as incompetence. We had a lot of goods so I wasn't able to monitor every item, but they ended up packing one of our mirrors in cloth only - no cardboard. At delivery, 2 of the 4 mirror we had were completely broken.
Finally, at the end of a long day of packing, the driver went over the paperwork with me. He instructed me to sign the Insurance Option 2 (limited replacement value) and told me full replacement value wasn't an option. I protested, but he insisted. After a long day of dealing with the crew, I signed.
We had a great experience with the delivery, but based on the actions of this pack-out crew, I would not use or recommend White Glove.
If you are considering White Glove, be sure to ask about the pack-out crew and please sign option 1 for your protection.
