Disaster Pick-Up
Mike
Submitted this review about
White Glove Moving
Review made Live: 6/27/2012 11:48:00 AM
After spending 8 years in the military - moving every few years, this was my first 'civilian' experience with a moving company. I had high hopes for White Glove after reading the reviews, but my overall experience was the worst move I have had in the last 10 years.
I had been working with Casper - the company was on time w/ pick-up and delivery, but when the crew showed up to pack my goods they had two temps from the local area, 1 of whom had never packed goods before. The crew was a disaster both in complete laziness as well as in incompetence. We had a lot of goods so I wasn't able to monitor every item, but they ended up packing one of our mirrors in cloth only - no cardboard. At delivery, 2 of the 4 mirror we had were completely broken. The foreman seemed to have no control of the crew, and they only didn't start moving quickly until the rain moved in.
Finally, at the end of a long day of packing, the driver went over the paperwork with me. He instructed me to sign the Insurance Option 2 (limited replacement value) and told me full replacement value wasn't an option. I protested, but he insisted. After a long day of dealing with the crew, I signed.
I had an initial positive experience with the follow-up on the claim, but they offered to pay me $200 only if I agreed not to post any internet reviews, file complaints, etc. I have decided to decline so others can hear of my experience.
We had a great experience with the delivery, but based on the actions of this pack-out crew, I would not use or recommend White Glove.
If you are considering White Glove, be sure to ask about the pack-out crew and please sign option 1 for your protection.
