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MY LIFE IS BEING HELD HOSTAGE

Submitted this review about White Glove Moving
Review made Live: 1/11/2014 4:20:00 PM
White Glove picked up my belongings in NJ on Dec. 28 2013. It is now Jan. 10 and they will still not tell me when my stuff will be delivered to TX or when it will be leaving NJ. During my estimate Rick told me that the moves take 7 to 14 days. DAYS. Never mentioned business days and that even though they deliver and pick up on weekends they don't count them. The day of the move I was asked when I would first be able to have the delivery. Since I myself had to drive to Texas I said Jan 2. Well White Glove pulled a hideous trick and started counting those 7 to 14 days from THAT date and not the date they picked up. Fast forward to today. I have been living in an empty apartment for 2 weeks. Every time I call Arthur (the person I first spoke to) someone named George answers. I get transfered to multiple people until I get a man in the "long distance" department who is consistently rude. He tells me "I've already spoken to you. We will email when it leaves nj" and nothing more. One woman told me she'd work on getting a date and never called me back. They are holding my things hostage. I have been forced to buy items I already own such as bowls and glasses cleaning and bath products as well as repeatedly wash the same clothes over and over because you cannot live for a month without these things. The company acts like I have no right to inquire about my things and have adopted a "it will get there when it gets there" attitude. NEVER USE THIS COMPANY. They have no respect for their customers! Worst experience of my life.