Very unprofessional
Stefanie
Submitted this review about
Statewide-Movers-Inc
Review made Live: 8/28/2011 2:58:00 PM
When we first spoke to this company, John, the "VP" told us that other companies charge more because they are simply middle men and that statewide movers does not contract out and that's why they're cheaper. Total lie. Not that we would have cared anyway if they contracted out for our cross-country move. During your initial conversation, John will go on and on about how great of reviews they have and will tell you to look for yourself. Don't be fooled. They're phony. All the reviews that are poor are a little more believable. Next, they say they offer 24/7 customer service on their website. Again - total lie, and probably the most frustrating part of the whole experience. You will not hear from them again. Every number listed on their site is redirected back to John's cell phone so don't even bother. The only person you will hear from is the drivers if you're lucky. We did at one point get a lady on the phone who was ridiculously rude and who was so antsy to get off the phone. She kept trying to find any reason to "have to call me back." No one will ever call you back. Lastly, watch what you sign. After you sign the paperwork they will fill information in after. Make sure everything is filled out all the way before signing. This company is dishonest and after talking to the drivers that delivered our things, turns out Statewide Movers lied on paperwork to them as well. They are dishonest, unprofessional, and should be ashamed. If you really want to see how professional this company is, actually read their website. It's full of misspellings, poor grammar. That's a red flag if any. I wish we would have done so. What's even more humorous is that in the same amount of time it took for them to write those phony reviews, they could call their customers back or brush up on customer service skills. Customer service goes along way and word of mouth will fail this company. We eventually paid the same amount we would have if we would have gone with a legitimate company. Save yourself the frustration.
