Never again with Dependable move/ World Wide Van lines
gene stutle
Submitted this review about
worldwide van lines
Review made Live: 11/24/2009 5:57:00 PM
WorldWide Van Lines (WWVL) has contract with Bobby and Ken/ Dependable moving as a small moving companies and their customer service is worse and unreasonable at best. They yell at you and not respect anything at all. Also they try to rip off your money and give worse customer service. Please see example below. We were suppose to be moved by Bobby on 4th June, who did not show up and then finally we moved our stuff with Ken/ Dependable moving on 5th June. When drivers arrived at our home, they mentioned they will go to Indianapolis and then they will go to Pearland/Houston, TX. As per driver, they said it would not possible to deliver our stuff on 7th june, when we said we don't want to move then driver mentioned to call his Boss Ken and Kend mentioned that go ahead and sign contract, we'll deliver your stuff on Sunday, 7th June. Instead of that our stuff arrived on 10th of June and we had to post pone and cancel flight tkts of my wife/daughter/ parents from Houston. Anyway, worse experience begins now with cheating about how much our stuff weigh. I moved 4 time in last 4 year so we have some idea what we have and what we don't. We were suppose to pay 900 $ for 4500 lb wt of my move. If it is less WWVL will pay me back and if it is more then I will pay them upfront. On 10th June ~ 8:15am I was called by WWVL about extra wt (280 lbs more) of our stuff and I was asked to pay $998 (900 + 98). I was told that total wt of truck was 22780 lbs (empty wt 18000 lbs + my stuff 4780 lbs) and our stuff weighed 4780 lbs so we have to pay difference of 280 lbs excess wt, which was 98 $. Somehow we thought lets just weigh truck before unloading and after unloading our stuff and make it clear. When my wife went to weight station to weigh truck, it was only 20680 lbs (2100 lbs less then what they told me) so if empty truck wt is 18000 lbs then our stuff wt is only 2680 lbs and much less then 4500 lbs so we should not even pay 900 $ but pay less then 900 $. Now Ken changes and calls us and says empty truck wt is 14100 lbs so I have to pay for 2180 lbs (6680 lbs � 4500 lbs) $ 780 extra on $ 900. It did not make sense how Ken was calculating. Empty truck wt changed from 18000 to 14000 lbs in one day. Anyways we were threaten by Ken and drivers that unless we pay them upfront 1680 $ ($1500 in money order and $ 180 cash) they would not unload stuff. They even left our home after emptying few boxes off the truck. I tried to explain to Ken it did not work out and I wasted my time. I was helpless since I was still in Springfield, MO and my wife, 1 yr baby, my senior citizen parents were in Pearland/ Houston, TX with movers. Ken and us agreed that lets wt truck after they unload our stuff and they will pay me the difference or charge me appropriately according to wt. We called WWVL multiple times to clarify this issue but WWVL Haley/ or Haleigh comes on phone and then put us on hold without listening what we have to say. Ken also mentioned that he asked WWVL to call me or my wife. My wife also called and she was put on hold by Haley again and she never called us back. I think Haley will only realize if someone else does this to her after getting deposit and money. As WWVL never came on phone, we had no choice but pay to Ken 1680 $ ($1500 in money order and $ 180 cash) and get wt of empty truck done by our self. Even we paid for truck wt, that is not norm when we move- moving company does that. This wt was suppose to be done before loading truck at my house and after loading at my house in Springfield, MO. I was suspicious with their demand of $ 1680 since it was unusual charges for wt we did not move so initially I was hesitant but finally we gave them $ 1500- money order and 180 cash. As per Ken, driver will give us back our cash and money order if empty truck wt shows our total wt 15 mins without any communication and they just hang up. That's Haley. She did this 3 times without understanding WWVL responsibility to resolve that current issue. WWVL is the company we trust before signing a contract. It is your responsibility to protect your customers. It is like Haleigh/ Steve don't want to talk. I think this needs to be improved and no one will do business if they know what kind of service WWVL and their subcontractors provides. There needs to be honesty and dependability to movers. Anyways, while I am writing we still have to do wt of empty truck and lets see what happens.
This is unbelievable real life event.
