Completely Awful, Unprofessional and Dishonest
Dustin
Submitted this review about
ALL YOU CAN MOVE
Review made Live: 4/23/2013 12:55:00 PM
I was on budget (like everyone else) and was looking for a medium priced mover with good reviews. I found several moving companies, "All You Can Move" had the most stars so I called them to see what they had to offer. I am completely convinced that any positive review was put there by this company. Philip was was my contact and was extremely helpful and responsive right up until I actually booked the move, once it was scheduled, the communication dropped off and no calls were returned. This applied to even simple calls, things like questions about prices and services, the very basics of business.
I asked him about his reviews and inquired about the truck coming to pick up my furniture just to be sure I wouldn't be charged the extra fee of them having to rent a smaller truck to get to my building (which I was told could happen.) I was told by Philip "Well, you saw our reviews, they are very good." and "We have our own trucks, large 75 foot 18 wheelers that pick up and delver, we are a full service moving company with our own movers and employees." I asked this specifically because I have heard horror stories and these were things I knew to ask to be sure I was dealing with professionals. I was lied to on all fronts as far as I can tell.
I lived in a very tiny 650 sq, ft. apartment and I had no appliances. Literally the list of inventory given, which was not exceeded was: Bed with headboard, footboard and rails, tv stand, ikea desk, office chair, side table, couch, small kitchen table and 2 chairs, with an estimate of about 25 medium sized moving boxes. (I took anything valuable with me in my car; computers, tvs, art, anything of any real value.)
I was given a quote based on 2000 lbs at 45¢ per pound and was instructed that this was the most accurate way to pay since square footage is an estimate of about $7 per sq. foot and obviously a box of pillows weighs less than a box of books. So my initial estimate was $1170: $900 for the initial 2000 lbs, and the rest was made up of a $45 fuel charge, $75 elevator charge at my current residence and $150 stair charge at my final destination which is on the 3rd floor. This price also included dis assembly and blankets for larger pieces of furniture like beds, desks, etc. but this price DID NOT include reassembly. I was told that the average delivery was 3-5 days from the first day I was able to receive my furniture. After reviewing the e-mailed contract and terms, I gave him a 3 day window of when they could come to pick up the furniture and booked the move. I was told they would call 48 hours before that moving date so I would know when the truck was coming. At that time I needed half the estimate at the time of pick-up in ONLY cash or money order, approx. $600.
Most importantly was the procedure I was told about how the estimate would be given with the driver on site. I was told that one of their employees would come in and evaluate if they thought I had 2000 lbs, if he thought I had less or right about he would guarantee my price of $1170, but if he thought it was more, he will have already been to a weigh station right before my move, then immediately after go to a weigh station and call me with the amount in pounds and show my verification of this weigh-in in the form of a slip, then charge me 45¢ per pound. THIS IS IMPORTANT because I tediously researched my furniture online, and weighed most of the boxes in my apartment on a bathroom scale and my girlfriend and I were both very confident I was between 2000 - 2100 lbs, so expecting to pay a bit more and then for plastic wrap for my couch, which I was told would be about $10 by Philip.
The following timeline reflects my experience:
• March 25, 2013 - I tried contacting them several times to ask about how much i would need to have on hand for payments with no calls back.
• March 27, 2013 - Call was given by a dispatcher named Barbie (remember this name, it's important) for pickup within about 48 of actual time.
• March 29th - I was called by the moving truck driver (broken English) to explain he was running late. A few hours later he arrived with another young Russian in a small rental truck, not the 75 foot truck was told about, the truck had no logos dealing with "All You Can Move", it was simply a small rental.
He came in and looked at everything explaining that HE did NOT charge by weight, HE charged by volume which he claimed worked out to be the same thing. I told him this wasn't on my contract and he asked if he could load it and then "show me" and if i still wanted it weighed he would do it. So I agreed. At that point I walked outside and called "All You Can Move" and asked for "Barbie" the person on the other end of the call picked up with a different moving company named, and I was told that "No one named Barbie works here." thinking i had the wrong number i told him my name and that the driver was trying to charge me by the square footage rather than by the pound which i was initially told. He said he would call ME back. I went back into the apartment and I heard the drivers phone ring in the other room where he was disassembling the bed, I heard him arguing and saying "No, no, no and telling them in a discouraging tone that he would deal with it." Then he came into my living room and asked if I had called the company, I said yes, I want my moved based on my contract, by the pound....he again explained it was the same, murmured something about it being too much trouble to weigh and all, then again said to let him load it and if I still wanted it weighed he would do it...so I asked him, so you will go and weigh it with JUST MY STUFF, correct, and he looked at me and said "Yes man, of course."
So he finally got everything loaded, then "showed me the truck", I fully intended on telling him I still wanted it weighed no matter how it looked. But when I got there to my disgust he explained he already had someone else's furniture on the truck and had not weighed it before, so basically the weight idea was gone and he had to "estimate 2800 lbs" which I knew was wrong, but in fear that he would go, put a full tank of gas, then weigh my stuff with someone else's stuff, I agreed on $1540...now I realize that this may not seem like much, but that is 25% more than my initial estimate and the way he got around to getting that number was dishonest and infuriating. He told me that the movers who delivered would NOT be them, and he was bringing my stuff to a large truck and that the price given to me DID include reassembly, which again was not in my contract. But I saw that as a possible and ONLY positive to the miserable situation. After leaving dirt tracks and empty tape rolls and packing materials all over my apartment, they were off. This company's named was "Times Moving Company, dba Statewide Relocation from Florida"
I informed them the first day I could take my furniture was April 2, 2013
• April 2, 2013 - Nothing
I waited my full "3-5 day estimate and then some until April 8, 2013
• April 8, 2013 - Called movers for status update, again got a different moving company name and was told it would be 3-4 days...I waited 3 days and then called again, as I hadn't been given my 24 call yet.
• April 11, 2013 - Javier explained I was misinformed the previous time, and said he would call me back...he didn't.
• April 12, 2013 - literally called me back to tell the they would "call me back"
• April 12, 2013 - call from the truck driver to say he would be there in 1-2 days.
• April 15th - call from movers asking about my 24 notice, which I informed them I hadn't gotten yet (they were unaware of this) - waited on hold for 45 minutes (because i refused to get called back and ignored again) and was told if they didn't call with my 24 notice that day, they would definitely call on the 16th.
• April 18th - (2 days after that definite 16th) - I got a call to say they would be delivering on the 19th.
• April 19th - truck driver called to say he would be arriving. 3 Mexican guys speaking broken english (but Spanish to each other) in a Ryder rental truck, quite filthy, showed up to deliver my furniture. I gave him the rest of my payment. He attempted to charge me extra for reassembly, which I had to ask about, as when he first arrived he said that was included in the price. When I told him I had no more money to give him, he was annoyed and tried to allude to the scam of him having to rent a truck to get into my complex. I told him to take that up with management of the property as I asked them before moving, and they said there was room for his large truck. My boxes were all beaten as though they had been moved several times between trucks, several large chips on my bed and rails, and the foundation boards were pretty well all broken.
So in summation, it took 17 days to get less than 2000 lbs of boxes and furniture. awful customer service, unprofessional movers, dishonest shady behavior and just lies upon lies, one of the worst experiences of me entire life.
